1. How can I contact you?

You can reach out to us by sending an email to pixsoulshop@gmail.com. Our customer service team is available to assist you during our regular business hours, Monday to Friday, 9:00 AM to 5:00 PM (GMT+1).

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. How long does it take to process an order?

Orders are typically processed within 1-3 business days after payment confirmation.

4. What are the shipping rates?

Shipping rates are calculated based on the weight, dimensions, and destination of the package. Customers are responsible for all shipping costs unless otherwise specified.

5. How long does it take for my order to be delivered?

The estimated delivery time varies depending on the shipping method selected and the destination of the package. Please note that delivery times provided are estimates and are not guaranteed.

6. Can I track the status of my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your package using the provided tracking number on the carrier's website.

7. What should I do if my order arrives damaged?

If your order arrives damaged, please contact the shipment carrier to file a claim. It is important to save all packaging materials and damaged goods before filing a claim.

8. Can I return a product?

Yes, we accept returns for eligible products within 30 days from the date of delivery. The item must be unused and in the same condition that you received it, and it must be in the original packaging. Please contact our customer service team to initiate a return.

9. How long does it take to receive a refund?

If your return is approved, we will process your refund to the original method of payment within 5-7 business days. The timing of the refund posting to your account may vary depending on your financial institution.

10. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. We strive to process orders quickly to ensure prompt delivery to our customers.