Return Policy

At Pixsoul , we strive to provide our customers with the best shopping experience possible. However, we understand that there may be occasions where you need to return a product.

Returns

We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at pixsoulshop@gmail.com with your order number and details of the item(s) you wish to return. Our team will provide you with instructions on how to return the item(s) to the appropriate address.

Refunds

If your return is approved, we will process your refund to the original method of payment within 5-7 business days. The timing of the refund posting to your account may vary depending on your financial institution.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly, either by sending a replacement item or issuing a refund.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at pixsoulshop@gmail.com.

By making a purchase from Pixsoul, you agree to abide by the terms of this Return and Refund Policy.

This policy is effective as of 2024 and is subject to change without notice. Any updates or revisions to this policy will be posted on our website.

Thank you for shopping with us!